Online Shopping 101: A Checklist on How to Discern which Shops are Trustworthy
We know that a lot of people, especially the baby boomers (or older) like my parents, are technologically challenged. Many of us millennials and Gen-Xers ridicule them and become impatient with them when it comes to technology. However, there’s this term I would like to coin that deals with people, not just baby boomers and older, but millennials as well. I like to call it: online shopping noobs.
I coined this term because online shopping goes beyond the technicalities of browsing a website, adding to a cart, and ordering items. It’s more than that. Many people who are great at programming and the other more complicated side of the internet are bad at online shopping and discerning which online shop is legit. This is especially apparent in the Philippines, wherein many sellers independently sell their stuff online via Facebook or Instagram without a website or a reputable middleman site that can help them process orders.
I’m going to help you decipher and improve your online shopping intuition with this checklist:
1. In-depth and up-to-date product details and pictures
This one is quite obvious because scammers won’t invest a lot of time in adding more images and descriptions to their products. Pure and simple. A bonus is that when shopping and browsing through legit online shops, you don’t only get satisfaction in getting what you want, but you also gain more knowledge in the many products and tips available on their site.
2. Legit Website or Online Shopping Mall
I’m not saying that those without official websites and domain names are not legit. In fact, in the Philippines, many of them are. However, I would just like to stress out that you’re risking your money by shopping at stores without an official website and domain name. You would also have to check the feel, look, and content (which should be very detailed) of the site to determine whether they’re just trying to scam people or if they’re really a legitimate business. Now speaking of legitimacy…
3. DTI, Business Bureau, BIR, and FDA/BPS/OMB-registered.
While not all sellers can comply with these requirements, as many of them have day jobs and are only selling for extra income, there are some cases wherein this is very important. One of the cases is online shopping for gadgets or other imported items because many of them are quite expensive. Even if you’re eyeing the one that costs only P5,000, P5,000 is still P5,000. I bet if you’re part of the middle class, you don’t get to work for P5,000 per hour. For some, it might be for 3 days or maybe more. That P5,000 you worked hard for will be a waste if you end up being scammed.
Make sure that where you’re buying from has all those government papers, even when you’re only buying cheap stuff like a K-pop album or poster. Despite the lower price of some sellers who don’t have those papers, you still risk a lot when buying from them because they could have problems anytime when caught. Many government agencies are now strict in implementing regulations on imported items. What better (and less risky) way to get your items than via those shops that pay their import duties and taxes to the government? Korean Cravings is one of the few K-Pop online shops that are OMB-registered.
4. Great Customer Service
This can be tricky. Well, actually everything in my checklist is tricky. For customer service, they must be reactive to the customers’ needs. However, in some cases, I see that overreaction to a potential sale seems very dangerous, too. If a seller is very excited about a sale, he/she might only be in it for the money, or he/she might be a bogus seller. I recommend someone who is just relaxed when answering your questions and polite, of course.
Some legit online shopping stores fail to answer potential customers because of the upsurge in sales. Be wary of this because customers, no matter how many we are, deserve VIP treatment. If the seller fails at this, no matter how legitimate he or she is, expect to have anxiety when waiting for your orders and a half-baked online shopping experience because the process itself is an experience, not just the destination of getting the item you bought.
5. Return and Exchange Policy
This is very basic. In fact, each online shop or seller must have a return or exchange policy, whether or not he/she is registered to the DTI/Biz Bureau/BIR or just a stay-at-home mom reselling cosmetics for extra income. Before completing a purchase, make sure that you check if the seller has it, or if you’re buying from a friend, make sure that you ask him or her what the return policy is because you might receive a damaged item unexpectedly. Even if it’s the supplier’s or manufacturer’s fault, the seller must have expenses or a return term with his or her supplier. Oddly enough, some sellers don’t accept returns or exchanges. You already know what to do.
6. Customer Feedback and Reviews
This is another tricky one. It’s effortless to edit pictures for feedback or let friends write a Review of the Feedback page. I know some restaurants and online shops with 5/5 positive feedback, but what my friends and I have experienced from them is bad. You cannot just rely on what you see on the Feedback pages. When browsing an online shop’s Instagram and looking out for feedback, make sure also to check if the person who wrote or posted the feedback exists.
Discerning whether an online shop is legit or not is no easy task. In fact, most of my family and friends consult with me before buying stuff online. To risk your hard-earned money less, the perfect solution, in case your online shopping intuition is still a long way to go, is to ask someone reliable about it–be it a friend or an expert in online shopping. Feel free to ask me about an online shop’s legitimacy. Comment below!
Happy shopping!
The photos of this article were sourced from Unsplash.